Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your fragrances authentic?
Yes, all products sold on our boutique are 100% authentic, original creations from the House of Creed, bottled in France and sourced directly through our official distribution channels.
How should I store my Creed fragrance to maintain its quality?
To preserve the integrity of the natural ingredients, store your bottle in a cool, dark place away from direct sunlight, humidity, and extreme temperature fluctuations.
What is your return policy for online orders?
We accept returns of unopened and unused products in their original cellophane packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on opened bottles.
Do you offer international shipping?
Currently, we provide shipping to select regions. Please enter your address at checkout to see available shipping methods and estimated delivery times for your specific location.
Can I receive samples before committing to a full-size bottle?
We offer curated Sample Sets for purchase, allowing you to explore our scents at home. Additionally, we often include complimentary samples with full-size bottle orders.
Why do some fragrances vary slightly in color or scent between batches?
Creed utilizes a high concentration of natural infusions. Just as crops vary by season, these natural raw materials can result in slight variations in color or scent, which is a hallmark of our artisanal process.